Administration Manager – Mornington, Victoria
Full-time, permanent (Monday-Friday, 8:00 AM – 5:30 PM, 76 hours fortnightly). Flexible working arrangements by negotiation.
About the role
This role reports to the Site Manager and is responsible for leading our administration team in the provision of high levels of service to patients, doctors, and clinical teams. It requires close coordination with all disciplines and includes team management, billing, data entry and auditing, rostering, site maintenance, training and development, and oversight of all other daily activities.
Administration Team Leader – Key Responsibilities
Offer a warm, safe, and supportive environment for all stakeholders, including patients, doctors, and external visitors.
Provide supervision and oversight of the Administration team, identifying and providing opportunities for ongoing training and support.
Ensure timely and coordinated patient appointment times and effective reception services.
Facilitate the recruitment of the administration team.
Process Medicare and private billing, ensuring accuracy and compliance with legislative requirements.
Maintain accuracy in patient medical records and uphold privacy standards.
Participate in and contribute to facility accreditation processes.
Implement practice changes and quality improvements seamlessly within the team.
Under the guidance of the Site Manager, manage resources to meet KPIs and targets.
Work productively and collaboratively with other leaders to deliver high levels of patient care.
About You
We are searching for an enthusiastic Administration Manager with outstanding presentation and customer service skills. You should be highly motivated, positive, and able to take on an integral role in day-to-day administration activities. Occasional assistance across other sites may be required.
Skills & Experience
Experience leading a team in providing high levels of service to patients or customers.
Well-rounded understanding of health administration within a high-care medical environment.
Ability to work autonomously and effectively in a team, coordinating workloads to achieve quality service outcomes in a timely manner.
Ability to prioritise and manage time effectively.
Prior knowledge and experience in training and development programmes ensuring skill levels meet operational needs.
Proven ability to establish successful customer relationships with patients, doctors, and stakeholders.
Excellent computer skills and eye for continuous improvement.
Knowledge of legislative requirements in a health-care setting (desirable).
Qualification or training in management and leading teams (desirable).
Icon Group
Icon Group is Australia's largest integrated provider of cancer care, with a growing reach in New Zealand, Asia and the United Kingdom. The group delivers end-to-end cancer care, bringing together medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding. With over ***** team members, more than 350 doctors, 50+ cancer centres, six compounding facilities and 70+ pharmacies, Icon is delivering world-leading care.
Our Culture and Benefits
At Icon, we offer careers, not just jobs.
Access to Novated Lease Options – pay for your car, registration, insurance and fuel with pre-tax earnings.
Rewards Portal – discounts and cash-back on experiences, travel, dining and shopping.
Employee Assistance Program – confidential counselling and support services.
Development Pathways – set individual goals with leaders and grow with us.
Online Courses – free access to a broad range of clinical and non-clinical courses.
Paid Parental Leave – supporting you personally and professionally.
Why Join Us?
Purpose, pace; impact, scale; connection, heart; opportunity, hand. We are constantly innovating and delivering over 3.5 million patient interactions across 120 places in 7 countries.
Apply Now
Make a difference – join a team that genuinely cares.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.
Icon is committed to managing the risk of transmission of specified vaccine-preventable diseases. Certain roles may require the successful candidate to show evidence of vaccination or non-susceptibility to specified VPDs.
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