Accounts Receivable Collections Officer Job Summary
We are seeking an experienced professional to manage high-volume outbound collection calls and engage with patients in a proactive and empathetic manner.
Main Responsibilities:
* Conduct high-volume outbound calls and correspondence to recover outstanding debts.
* Monitor and resolve unpaid invoices in line with policies and procedures.
* Liaise with internal teams to clarify billing issues and ensure timely resolution.
* Escalate complex or unresolvable cases in accordance with debt recovery procedures.
* Contribute to process improvements to reduce external collections and improve cash flow.
Required Skills and Qualifications:
* Proven experience in high volume outbound collections, debt recovery, or accounts receivable.
* Strong communication, negotiation, and resilience in high-volume environments.
* Attention to detail and accuracy in managing financial records.
* Ability to work with multiple systems and manage large workloads.
Benefits of the Role:
* Diverse opportunities for career growth and development.
* A supportive and collaborative work environment.