Administrative Support Specialist
We are seeking a highly skilled Administrative Support Specialist to join our team on a night shift basis.
The successful candidate will be responsible for managing various administrative duties for one of our clients.
* General ad hoc administrative tasks as assigned by the client.
* Execute on service-related tasks.
* Handle escalated customer issues and provide timely resolutions.
* Assist in developing and implementing policies and procedures.
* Maintain customer records, update databases, and ensure accurate documentation of interactions.
* Data entry, order processing, quoting, researching, calendar management.
* Respond to customer inquiries in a professional manner through email, chat, and calls.
The ideal candidate will have:
* Fluent English language skills (written and spoken).
* Minimum 3+ years' admin experience.
* Matric + tertiary qualification preferred (or equivalent experience).
* Strong understanding of admin principles, best practices, and problem-solving techniques.
* Ability to manage and prioritise multiple customer requests efficiently.
* Proficient with CRM software and support tools.
* Excellent interpersonal and problem-solving skills.
* Strong interpersonal skills to build relationships with customers and internal teams.
* Able to work independently and follow processes.
* High attention to detail.
* Ability to work independently and make decisions while following company policies.
* A proactive and customer-focused mindset with a commitment to service excellence.
* Reliable internet (min 20Mbps).
* Dedicated, quiet home workspace.
* Willingness to use productivity/time-tracking software.
* Strong team player with independent working ability.
Please note: This description provides an overview of the role and may evolve as the role develops.