Overview
We’re looking for a passionate Medical Administration Officer to support patients at Icon Cancer Centre, based in the newly built The Bays Cancer Centre building adjacent to The Bays Private hospital in Mornington.
Purpose
This is more than an admin role – it is a chance to be a trusted guide for patients navigating cancer treatment. From scheduling appointments to managing referrals and billing, you’ll be a key part of a compassionate team that ensures every patient feels supported, informed, and cared for, and the centre runs smoothly.
What You’ll Be Doing
* Be the welcoming face of our centre, greeting patients and families with warmth and professionalism
* Coordinate vital treatment appointments and manage referrals
* Provide empathetic support to patient queries, both in person and over the phone
* Ensure accurate billing and handle daily financial transactions
* Maintain up-to-date patient records and track progress throughout treatment
* Use your knowledge of medical terminology and claims processes (Medicare, Private Health Insurance, DVA) to streamline care
Who We’re Looking For
You’re a detail-oriented, compassionate individual who thrives in a fast‑paced medical environment. You bring strong communication skills, a proactive mindset, and a genuine commitment to patient care.
Your Experience Includes
* Previous experience in hospital, medical practice, or day procedure reception
* Familiarity with electronic practice management systems (Gentu and/or Genie highly desirable)
* Strong understanding of medical reception and inpatient services
* Ability to manage time independently and work collaboratively
* Proficiency in Windows‑based programs (Email, Word)
* Basic knowledge of medical billing and health insurance claims
Benefits
* Access to Novated Lease Options
* Rewards Portal discounts and cash‑back
* Employee Assistance Program support
* Development Pathways and goal setting
* Free online courses
* Paid Parental Leave
Apply Now
At Icon Group, we’re proud of our passionate, dedicated people and the life‑changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds. Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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