Are you passionate about delivering exceptional service and driving results?
We're looking for proactive, detail-oriented individuals to join our Recovery and Settlements team for a 12-month contract.
This role is open to internal candidates based in Melbourne & BrisbaneAs a Recovery & Settlements Consultant, you'll manage a portfolio of claims across our trusted consumer brands.
You'll play a key role in ensuring accurate estimating, negotiating liability, and maximising recovery and settlement outcomes - all while supporting our customers through moments that matter.What's on offerFull-time role (Monday–Friday)Hybrid working model – up to 3 days WFH (subject to leader discretion)Join a collaborative and high-performing teamOpportunity to develop your skills and make a meaningful impactWhat you'll doManage recovery and settlement workflows in a timely and efficient mannerIdentify and pursue recovery opportunitiesNegotiate win/win outcomes on settlement claimsProvide an exceptional customer experience in every interactionRespond to enquiries and resolve complaints with professionalismContribute to team performance and continuous improvementWhat you'll bringStrong customer service skills with a focus on positive outcomesAttention to detail and a commitment to accuracyResilience and composure in a fast-paced environmentConfidence in analysing data and making informed decisionsProven ability to prioritise and manage competing deadlinesExcellent negotiation, conflict resolution, and communication skillsA collaborative mindset with a proactive, solutions-focused approachIf this sounds like the opportunity you've been looking for, apply today and be part of a team that's helping Suncorp protect what matters most.
Chase the sun – apply online today.At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.Apply now
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