Overview
KWM Melbourne's exceptional Business Services team is looking for a Switchboard Operator with a flair for providing excellent customer service.
Role Detail
We are seeking a polished and professional Switchboard Operator to join our Melbourne team. In this role you will be responsible for answering calls that come through to the Switchboard and responding to requests in an efficient and professional manner. This role also involves providing administrative support to the broader Business Services team.
This is a part-time permanent role working 9:30am to 6:00pm, Tuesday to Friday, with flexibility required on occasion.
Your day will involve
- Answering and managing calls efficiently with a professional and helpful manner
- Transferring callers promptly to the appropriate staff member or department
- Processing incoming faxes accurately and promptly
- Monitoring shared mailboxes and actioning requests in a timely manner
- Processing Business Services and Hospitality invoices by due dates
- Coordinating after-hours services when required
- Liaising with Building Management and Security on tenancy issues, escalating to the Business Services Manager where necessary
- Supporting OHS standards by helping maintain a safe and secure tenancy
- Providing support to the Business Services Team as requested by the Switchboard Team Leader and/or local Business Services Manager
About You
- Proficient in MS Office with a desire for experience with legal systems such as Elite 3E and iManage
- Experience as a Switchboard Operator, Receptionist or similar role within a professional services environment
- Knowledge of Business Services functions (mail, courier, switchboard, records management)
- Strong written / verbal communication and professional phone manner
- Effective time management with ability to prioritise and handle multiple tasks
- Self-motivated, proactive and solutions-focused
- Adaptable and team-oriented
- High attention to detail and commitment to quality work
- Willingness to work outside core business hours if required
Note: law students seeking a pathway into a legal career may prefer to explore our Clerkship and Graduate programs.
Who are we?
King & Wood Mallesons is a global law firm with over 3000 lawyers in 26 locations. We help clients manage risk and enable growth through a full-service offering that combines local capability with an international platform. We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.
Why work with us?
We promote a collaborative culture where people are respected, valued and supported both personally and professionally. Diversity and inclusion are central to our approach, driving innovative solutions for clients and positive social impact. We strive for mastery, continual learning and development, and offer career and leadership opportunities along with wellbeing initiatives and benefits.
Next Steps
Please click "Apply Now" to apply online with your cover letter summarising why you're applying and your resume to support your experience. Applications close at 5:00pm on Friday 26 September 2025.
If you have any questions or need further information, please reach out to Sophie Larrett at (emailprotected).
If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.
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