Administrative assistant

Customer Support Role

At 4Cabling, we are more than just a leading direct-to-consumer manufacturer, wholesaler, and retailer of cabling, server racks, IT management, shelving, and electrical accessories. We are at the forefront of innovation in our industry.

As we continue our exciting growth trajectory, expanding our reach and impact, now is a thrilling time to be part of our dynamic and nurturing environment.

We are seeking a motivated customer support professional to join our team on a full-time basis.

The ideal candidate will have strong communication skills, both verbally and in writing, and proven ability to work under pressure and meet deadlines.

Key Responsibilities include:

* Conducting client administration (account set up, invoicing, research etc) to ensure maximum efficiency of the sales team.
* Researching, updating and adding new contacts/companies into our database from various sources to present new leads to Sales Team (including events the sales team has attended, business cards, LinkedIn, and industry website data sources).
* Ensuring customer accounts are properly set up and activated once payment is received and alerts are being sent out.
* Checking customer usage statistics on a regular basis and report back to account managers to ensure correct renewal/upgrading cycles.
* Actioning analysis reports on customer segments on databases, to be presented to Senior Management on a monthly basis.
* Updating weekly sales activity plans.
* Preparing activity reports to the Head of Sales.
* Working with the sales team to monitor pipelines and Salesforce reporting.
* Create customer distribution lists and log in details.
* Producing invoices, process payments, and other related tasks.
* Retrieving and updating information from internal databases, using Salesforce and other systems.
* Review weekly tasks and prioritise to achieve pipeline of new business growth (pipeline of new business growth).
* Accurately processing customer orders and handle transactions.
* Coordinating with the warehouse team for order fulfillment.
* Managing customer order records and ensure accurate data entry.

* 2-3 years experience in a customer support role, with experience working to achieve KPIs, preferably within a similar industry.
* High school qualifications or equivalent; further education in sales, marketing, or related field is advantageous.
* Strong understanding of technical products related to cabling, IT management, and server rack equipment advantageous.
* Working Proficiency in Google Suite is essential. Proficiency in the organisation's core technologies, including JIM 2 and Salesforce would be highly desirable.

Benefits:

* Genuine Work-Life Balance: We understand the importance of balance and ensure that work complements your personal life.
* Supportive and Diverse Culture: Our inclusive culture celebrates diversity and fosters a collaborative environment focused on community involvement and corporate responsibility.
* Competitive Salary: Reflecting the experience and value our team members bring; our salaries are above market rates.
* Employee Development: Growth and learning are part of our culture, with opportunities for professional development across our expanding business.
* Health Benefits: We prioritise your health with comprehensive benefits.
* Central Location: Easily accessible by public transport, with free parking and nearby amenities.

* Why choose this role? Join us to be part of a community that genuinely values work-life balance and team well-being.
* What makes us different? We are proud of our dynamic work environment where you can truly thrive both professionally and personally.