About the Role
As a Credit Officer, you will be responsible for managing cash flow by promptly contacting and collecting in accordance with credit policy. This involves performing debt recovery processes including inbound and outbound collection calls, negotiating payment plans with customers, and managing credit notices sent to customers.
You will also resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts. Additionally, you will manage closed account debt working closely with internal stakeholders and provide ad hoc support to wider operations teams as required.
Key Responsibilities:
* Manage cash flow by promptly contacting and collecting in accordance with credit policy.
* Perform debt recovery processes including inbound and outbound collection calls.
* Negotiate payment plans with customers.
* Manage credit notices sent to customers.
* Resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts.
* Manage closed account debt working closely with internal stakeholders.
* Provide ad hoc support to wider operations teams as required.
Required Skills and Qualifications:
* Experience in credit control and accounts receivable, ideally within the energy sector or similar industries.
* Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations.
* Strong analytical and problem-solving skills, demonstrated ability to both work as a team player and able to effectively liaise with other teams to resolve customer queries and issues enabling account payment.
* Proven ability to work autonomously in a very fast-paced environment.
What You Will Be Doing:
1. Managing Cash Flow and Debt Recovery.
2. Resolving Customer Account Issues.
3. Providing Ad Hoc Support to Wider Operations Teams.
You Will Be a Good Candidate If You Have:
* Experience in credit control and accounts receivable, ideally within the energy sector or similar industries.
* Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations.
* Strong analytical and problem-solving skills, demonstrated ability to both work as a team player and able to effectively liaise with other teams to resolve customer queries and issues enabling account payment.
* Proven ability to work autonomously in a very fast-paced environment.
Extra Points If You Have:
* Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.
Culture and Benefits:
* An exciting start-up position where you can make an impact.
* Flexible in-office/work-from-home balance.
* Up to five weeks annual leave and great work-life balance.
We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity, or sexual orientation. We believe each individual's uniqueness is invaluable and helps make our company better.