At Marshall White, excellence isn't accidental. It's built through structure, care and high standards. We are seeking a proactive, organised and people-focused Learning & Operations Assistant to join our People & Operations team full-time.
This role is perfect for someone who has previously worked as a Receptionist or Office Coordinator and understands how critical strong operational foundations are to the success of a high-performing office.
About the Role
Reporting to the Head of People & Operations and the Group Office Manager, you will play a central role in:
* Delivering seamless onboarding experiences across all offices
* Coordinating structured induction programs
* Maintaining operational standards and compliance frameworks
* Supporting reception and office coordination best practice
You will move between offices as required to support onboarding, training and operational needs — so a car and flexibility to travel across our network is essential.
This is not a desk-bound admin role. It's a hands-on, proactive coordination role that requires initiative, ownership and care.
Learning & Development Responsibilities
You will:
* Coordinate onboarding compliance and system setup for all new starters
* Ensure desks, hardware and systems are ready prior to commencement
* Prepare structured onboarding schedules and induction calendars
* Deliver corporate induction covering:
o Marshall White values and culture
o Professional expectations
o Systems and compliance standards
o Mandatory workplace training
* Facilitate induction for Office Coordinators and Reception team members
* Manage and administer the Elevate LMS including enrolments, reporting and compliance tracking
You will ensure every new starter — from Day 1 through their first weeks — feels prepared, supported and set up for success.
Operational Responsibilities
You will also support key operational functions across the group, including:
* Managing Saturday reception rostering across offices
* Coordinating reception leave coverage
* Training new receptionists and Office Coordinators in best practice standards
* Maintaining compliance registers for First Aid Officers, Fire Wardens and office safety
* Managing corporate stationery coordination
* Updating internal platforms (Marsha, Scoop) and relevant inboxes and boards
* Supporting the Group Office Manager with operational projects and initiatives
About You
This role would suit someone who:
* Has previously worked in a Reception or Office Coordinator role
* Understands the pace and professionalism required in a premium real estate environment
* Has strong administration skills and can write and update induction materials clearly and professionally
* Is organised, calm and structured
* Has a genuine care for people and their success
* Has a "can do" attitude and bundles of initiative
* Is willing to travel between offices as required
* Holds a current driver's licence and has access to a vehicle
You take pride in getting things right. You follow through. You care about standards.
Success in This Role
* Seamless Day 1 onboarding across all offices
* Consistent induction and training experiences
* Accurate LMS and compliance tracking
* Smooth reception rostering with minimal disruption
* New starters who feel confident, supported and prepared
Our Values
Integrity – Do what we say. Do what's right.
Teamwork – Winning together, thriving together.
Professionalism – Excellence in every moment.
If you're ready to step up from an operational support role into a broader group-level position where you can truly influence standards and set others up for success — we'd love to hear from you.
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Location
Armadale, Victoria
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Department
Business Support Services
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Employment Type
Full-time Permanent
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Minimum Experience
Mid-level
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