Senior Medical Specialist Administrative Assistant
Melbourne Orthopaedic and Sports Medicine Centre
East Melbourne & Moonee Ponds | Above Award Salary | Full-Time | Flexible Options
About the Role
Are you a highly organised and compassionate professional looking to join a respected medical practice that values both excellence in patient care and team development? Do you thrive in a collaborative, friendly environment where attention to detail and patient service are top priorities? If so, we'd love to hear from you.
About Us
We are a leading group of Orthopaedic Surgeons and Sports Medicine Specialists based in East Melbourne, with a satellite consulting site in Moonee Ponds. Our team is known for delivering exceptional patient care in a warm, modern, and progressive environment.
You'll be joining a dedicated group of four specialists, supported by three experienced administrative staff, all working together to provide seamless and compassionate care.
Our practice is grounded in clinical excellence, care, compassion, and mutual respect. We take pride in fostering a supportive and professional culture where both patients and staff feel genuinely valued.
Why You'll Love Working With Us
* A respectful, friendly, and professional team that values collaboration
* A stable and rewarding role with room to grow and take ownership
* Above award salary, based on experience and contribution
* Professional development allowance and ongoing in-house training
* Flexible working arrangements – 4-day week (36 hours) or 9-day fortnight
* Paperless, cloud-based systems using Gentu (Genie)
* Convenient East Melbourne and Moonee Ponds locations, close to public transport and local amenities
* A forward-thinking, patient-focused practice that values innovation and empathy
Your Key Responsibilities
* Front-desk reception — welcoming patients with warmth and professionalism
* Appointment management — coordinating bookings, follow-ups, and communications
* Surgical coordination — preparing theatre lists, quotes, and liaising with implant reps
* Billing and accounts — managing private billing, Health funds, Medicare, WorkCover/TAC, and EFTPOS transactions
* External liaison — communicating with hospitals, specialists, referrers, and company reps
* Digital systems — maintaining accurate records in Gentu (cloud-based Genie)
* Supporting general clinic administration and contributing to workflow improvement
What We're Looking For
* At least 2 years' experience in a medical secretary or senior receptionist role (specialist/surgical preferred)
* Strong working knowledge of billing
* Proficiency (or quick adaptability) with IT and Gentu (or Genie)
* Excellent communication, time management, and interpersonal skills
* A keen eye for accuracy and detail, especially in a fast-paced environment
* A proactive, reliable, and professional approach to your work
* A warm and empathetic attitude, with a patient-first mindset
* Melbourne-based with access to East Melbourne and Moonee Ponds
Who You Are
You bring not just experience, but also genuine warmth, professionalism, and maturity to every patient interaction. You enjoy building rapport with patients and thrive in a well‐organised clinic where you can take initiative and make a real impact. You value precision, care deeply about service, and work well both independently and as part of a supportive team.
Apply Now
We'd love to hear from you! Please submit your CV and a short cover letter outlining your relevant experience and interest in the role.
Join a trusted, forward‐thinking practice where your knowledge, compassion, and initiative make a real difference — every day.
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* Do you have a current Australian driver's licence?
* Do you have a current Police Check (National Police Certificate) for employment?
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