About the Role
1 x front line customer service position involving a high level of interaction with patients and their families. You will also be responsible for a broad range of administrative duties including the scheduling of appointments.
1 x data entry role to support the timely care of patients in Specialist Clinics. High attention to detail required.
Classification for this position will range from A010 - A012 (base salary $58,442.80 - $64,610.00 per annum, plus superannuation).
What you'll achieve
* Excellence in customer service
* Knowledge of Specialist Clinics workflow practices
* Skills in the use of our electronic medical record
Your skills and experience
* Previous work in a busy front line customer service-based role
* Demonstrated experience in multiple computer applications
* Ability to communicate in multiple languages or AUSLAN (Australian sign language) is highly regarded
Other requirements
* Current National Criminal Record Check, or willing to obtain
* Valid Working with Children Check
What we offer
* Salary Packaging
* Ability to join Fitness Passport – extensive choice of fitness facilities
* Parkville location and close to public transport
About Specialist Clinics
Specialist Clinics operates the outpatient service for all medical and surgical departments of the hospital. Seeing over 1200 patients per day, we are one of the busiest outpatient services in Victoria.
Vaccination and Background Checks
It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children's Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, as the RCH collects, records and holds vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children's Hospital to be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption. Offers of employment are conditional on successful completion of background checks including reference checks.
EEO Statement
The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.
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