Full-Time | On-site | Kilsyth, VIC
We are a small, dynamic, family-owned business based in Kilsyth and are looking for a reliable and enthusiastic Customer Service/Office Administrator to join our team in a permanent, full-time, on-site role.
This is a key position within our business. You will be the first point of contact for our customers and provide vital support to the Directors and wider team, helping ensure the smooth day-to-day running of the office.
About the Role
This role is ideal for someone who enjoys variety, takes pride in delivering exceptional customer service, and is happy to roll up their sleeves to support both customers and management.
You will manage front-of-house customer interactions, administrative tasks, order processing, and assist the Directors with day-to-day operational and administrative requirements.
Key Responsibilities
* Answering incoming calls and responding to customer enquiries via phone and email
* Providing first-class customer service and being a positive brand ambassador
* Front reception duties including meeting and greeting customers and delivery drivers
* Processing sales orders via phone and email for daily dispatch
* Generating invoices and processing customer payments through our online system
* Managing incoming and outgoing mail
* Responding to a wide range of customer email enquiries
* Assisting with product repairs and returns as required
* Basic accounts receivable tasks
* Credit card reconciliations
* Data entry, filing, and general office administration
* Receiving customer complaints and resolving where possible, or escalating to management
* Assisting the Directors with day-to-day administrative and operational tasks, including ad-hoc requests and coordination support
* Maintaining a clean and tidy office/front of house area
* Ordering and maintaining stationary items
Skills & Experience
* A genuine passion for delivering outstanding customer service
* Confident, friendly, and professional communication style
* Strong verbal and written communication skills
* Excellent time management skills and the ability to juggle competing priorities
* High attention to detail and a proactive, can-do attitude
* Ability to work independently and as part of a small team
* Strong problem-solving skills and ability to work under pressure
* Proficiency in Microsoft Excel, Word, and Outlook
* Experience with NetSuite is advantageous but not essential
What's On Offer
* Permanent, full-time role
* Stable weekday hours
* On-the-job product and software training provided
* Supportive, family-owned business environment where your contribution is valued
* Varied role with exposure to multiple areas of the business
Hours:
Monday to Friday, 8:24am – 4:30pm
This role is on-site only due to the nature of the duties involved.
About You
You are reliable, approachable, and organised, with a bright and helpful attitude. As the main point of contact in reception, you understand the importance of professionalism and consistency. You're comfortable asking questions, keen to learn, and ready to hit the ground running.
If this sounds like the right opportunity for you, we encourage you to apply.
Position available to start January 2026.
Only shortlisted applicants will be contacted.