At Tennis Australia (TA) we are passionate about what we do, and we have ambitious plans to continue to grow our game from grassroots to Grand Slam! We aim to deliver world-leading events experience that enhances our workforce, players, and patrons through the use of innovative technology. To help us achieve this, we are seeking a highly motivated and experienced Event Technology Operations Assistant to join our team. Tennis is a sport that is open for all and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self, and offers the flexibility that our people need to thrive both at work and at home. Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply. If you need assistance or adjustments to fully participate in the application process, please contact recruit@tennis.com.au .About the roleAs an Event Technology Operations Assistant, y ou will play an integral part in the IT co-ordination of the Australian Open and summer of tennis, helping the Event Technology Manager execute IT operational readiness for all our major event s. This role requires focus on event technology operations coordination and administration and while continuing to build strong relationships and communication across a number of internal and external stakeholders. This is not a Technical Helpdesk Role.Reporting to the Event Technology Manager, you will:Assist in coordination and on-site management of various event activities including scheduling, credentials, signage, facility ordering, operation plans, security briefing notes and safety information, bump in/out information and post event debrief processes. Putting internal and external customers first, building strong relationships and ensuring that the approach is responsive, and the quality of service meets agreed standards. Ensure all members of the event technology team, including vendors and contractors, have the necessary resources to complete their tasks, including guidance and training of our critical event systems and processes. Maintain and ensure the accuracy of data and information in critical event systems (CES): requirements management system and SharePoint intranet sites and pagesTaking initiative to improve operations/services/products and systems so that they are consistent with the Corporation’s strategic direction and values; incorporating innovation and experimentation into daily work.Ensure compliance with data privacy regulations and best practices within event technology operations. About youTo be successful in this role, you are a highly organised and proactive individual with a passion for operational excellence and a keen interest in event operations. You bring a strong attention to detail, excellent communication skills, and the ability to manage multiple tasks at once. You enjoy being part of a team working towards a shared goal and are excited by the opportunity to contribute to the delivery of world-class events.What you will bring to the role: Minimum 2- 3 year experience in a similar event operations assistant role and the facilitation of event bump in/outs, third party management and compliance. Relevant tertiary qualification in Information Technology. Basic understanding of a relational database.Microsoft SharePoint site creation foundational skills.Familiarity with ITIL processes and incident management tools.Excellent problem-solving skills and ability to think analytically.Exceptional communication and interpersonal skills.Ability to work under pressure and meet tight deadlines.A creative mindset with a passion for delivering exceptional events.What’s in it for you?Career development with a range of formal education and on the job training opportunitiesTickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne ArenasMonthly health & wellbeing activities through our Serving Your Health programOnsite gym & tennis facilitiesFlexible working practices & free car parkingSalary packaging & a range of discounts from our sponsorship partnersTo ApplyIf you think you’re up to the challenge, we’d love to hear from you! Please submit your resume via our online application system.Applications close 24th June, however we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.
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