Alfred HealthAlfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.Permanent positionFull time (80 hours per fortnight + monthly ADO)Managers and Administrative Worker Grade 1 Level 1 (HS1) + superannuationLocated at The AlfredGreat staff benefits!The DepartmentThe Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers emergency and pediatric clinical services across Alfred Health and several other clinical support services. The EVO Program is responsible for several additional services that support clinical care delivery. These include the GP Liaison Service, Health Information Service, Virtual Services (such as the Telehealth support team and the Timely Management of Chest Pain Pilot), Specialist Clinics Support Unit, and the Operations Support Unit. The Outpatient Program delivers several non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison, and Specialist Clinic referrals and enquiries. The most significant component is the Specialist Consulting Clinics, which provide scheduled medical, nursing, and allied health services to non-admitted patients at all three campuses. These services include pre- and post-hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in conjunction with diagnostic services such as pathology and imaging. Patients are referred to outpatient services by various providers, including general practitioners.The RoleThis position reports to the Administration Team Leader of the Referral-In Team. As part of the administration team for the Outpatient Program, the administration officer will effectively and efficiently perform various administrative, reception, and clerical tasks to support and assist with the day-to-day functions of the clinics and health service. The role is to ensure that the service provides the best customer outcomes and meets internal and external reporting requirements, including government requirements. The administration officer ensures that an approachable, responsive, and professional service is provided to patients, carers, and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.Qualifications and Experience RequiredEssentialDemonstrated computer proficiency, including MS Word, MS Outlook, and MS Excel (foundational)DesirableUnderstanding and experience supporting MBS clinics in a similar settingUnderstanding of confidentiality and privacy legislationUnderstanding of medical terminologyUnderstanding and experience of Medicare billing processesDemonstrated ability to plan workflow, prioritise and delegate to meet deadlinesPrevious administration experience in a health setting desirable but not essentialStaff BenefitsSalary packaging & novated leasing through MaxxiaFlexible health insurance coverage through HCF Health InsuranceOnsite car & bike parking opportunities, deducted pre-tax!!Fantastic onsite fitness facilities at The Alfred through ProSporthealth and fitnessChildcare services at The Alfred managed by KU Children’s ServicesIf you are interested in this position or would like further details, please don't hesitate to contact Georgina Baker, Outpatient Operations and Administrative Coordinator on 0438 814 022.Applications close 11pm AEST, Wednesday 18th June 2025.Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.Website:www.alfredhealth.org.au
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