Are you looking for a rewarding career that allows you to combine your professional skill and passion for delivering excellent customer service to people? Our Patient Services Team has several vacancies for enthusiastic and motivated individuals to work alongside our team of Administration staff supporting the hospital's Admissions and Reception.
Responsibilities
* Manage a busy reception desk
* Answer and redirect calls
* Organise appointments and prepare admission paperwork
* Conduct follow up requests and make reminder calls for visits
* Maintain accurate and effective record management systems including preparation of medical records
* Perform Health Fund Checks as required
* Manage the collection of excesses/co payments
* Coordinate with staff from other departments
* Complete other clerical tasks such as data entry
The Melbourne Clinic, situated in Richmond, Victoria, is Australia's largest private mental health service, providing a variety of recovery focused inpatient and outpatient programmes tailored to meet the needs of people with a range of mental health conditions. It is an inclusive and diverse workplace welcoming all patients, staff, and visitors regardless of ethnicity, religion, age, neurodiversity, gender identity, or sexuality. The clinic has proudly maintained Rainbow Tick Accreditation since 2017, a world‐first quality framework to help health and human services organisations become safe and inclusive for the LGBTIQ community.
Selection Criteria
* Strong attention to detail
* Experience in MS Office (Outlook, Word, and Excel)
* Works well independently and within a team
* Flexible to work a variety of shifts – early/late shifts & weekend work
* WebPas Hospital system experience (Desired)
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