Administration Officer / Telephonist - Outpatient Referral Team
Pay: Competitive
Location: Melbourne/Victoria
Employment type: Part-Time
Job Description
Req#: NTCMC
Organization: Alfred Health
Alfred Health is a leader in health care delivery, improvement, research, and education.
We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, offering ambulatory, inpatient, and community-based services.
Position Details
Administration Officer/Telephonist
Part-time – 24 hours per week
Classification code – HS1
Permanent - Ongoing
Location: Alfred Hospital
Benefits: Great Staff Benefits
The Department
The Alfred Health Emergency, Virtual Care, and Outpatients (EVO) Program delivers emergency and pediatric clinical services, including GP Liaison, Health Information, Virtual Services, and Specialist Clinics Support.
The Outpatient Program provides scheduled medical, nursing, and allied health services to non-admitted patients across multiple campuses, managing referrals and enquiries.
The Role
This position reports to the Administration Team Leader of the Referral-In Team.
The administration officer will perform administrative, reception, and clerical tasks to support outpatient clinics and services, ensuring excellent customer service and compliance with reporting requirements.
Responsibilities include reception, patient enquiries, clinic prep, appointment scheduling, referral management, telephone support, and data entry.
Qualifications and Experience
Essential: Demonstrated proficiency in MS Word, Outlook, and Excel.
Desirable: Experience supporting MBS clinics, understanding of confidentiality legislation, medical terminology, Medicare billing, workflow planning, and previous health administration experience.
Staff Benefits
Salary packaging & novated leasing via Maxxia
Flexible health insurance through HCF
Onsite car & bike parking
Fitness facilities at The Alfred
Childcare services at The Alfred by KU Children's Services
If interested, contact Daruka Bul, Referral In Team Leader, Outpatients Program, at 0438 814 022.
Application deadline: 11 pm, Wednesday, 21 May 2025.
Alfred Health is an equal opportunity employer, encouraging applications from Aboriginal and Torres Strait Islanders.
All employees must be fully vaccinated against COVID-19, with medical exemptions accepted.
About the Company
The Alfred Hospital is a leading tertiary teaching hospital in Melbourne, Victoria.
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