About the Role
The primary objective of this position is to reduce and minimize the number of customers in arrears and drive recovery of outstanding revenue where applicable.
We are seeking an experienced professional to define, design, and implement an end-to-end process to manage arrears proactively, minimizing lost revenue and driving expansion or renewal revenue wherever possible.
This role will be responsible for creating and implementing an effective arrears collection strategy, including processes and practices, as well as setting clear targets, payment plans, and utilizing appropriate channels to improve arrears recovery.
Key Responsibilities:
* Create and implement an effective arrears collection strategy
* Decrease the overall percentage of outstanding payments or delinquent accounts
* Improve customer experience by resolving issues amicably and in a timely manner
* Design and implement robust arrears tracking systems and tools where they do not currently exist
* Collaborate with internal partners and cross-functional teams to minimize churn and maximize cross-selling opportunities
About You
You will be passionate about finance and have extensive experience in building responsive and creative narratives that land positively with intended audiences. Positive energy, a sense of fun, the ability to work at pace, and a desire to deliver great results will be valuable attributes for this role.
Additionally, you will require a consistent record in a similar role, sound knowledge of Arrears/Collections management practices, strong understanding of financial concepts, risk assessment, and KPIs relating to arrears/collections management, as well as knowledge of relevant Australian and New Zealand laws, regulations, and industry guidelines.
Our Culture and Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
We offer a flexible work environment, right down to financial assistance to set up your home office, it's called Flexperience, and it's designed by you and your team.
We also partner with Smiling Mind to support the wellbeing of our team members and customers.
Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance, and a strong focus on leaders creating a learning environment.
A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more.
Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution.
Access to best-in-class discounts and vouchers from leading retailers, and a lot more.